I had not colored my hair in a while and it definitely needed it. I have had problems in the past with colorist going too blond, too dark, or too ashy. Amanda went over a few options with me about which process I would like and what the maintenance would be for each. She actually listened when I said I liked more the carmel blond/Jennifer Aniston color. It turned out perfect. She made great choices. I love it and will definitely be back.